Checklists · Operations
Facility Insurance Cover Conversation Preparation Checklist
Help an owner or operator assemble one accurate description of what stands on the site, who uses it and how it is looked after, so that every question about cover itself goes to their own insurer or broker.
7 sections · 42 planning prompts · educational owner-side preparation
https://www.builddesignhub.com/checklists/facility-operations-readiness/facility-cover-conversation-preparation · Build Design Hub — educational planning resource. Requirements vary by project and location.
Scope
What this checklist covers
The preparation ground these prompts walk through.
- An accurate description of the structures, surfaces and fixed equipment on the site
- Every category of user and whether they attend under a booking, a membership or open access
- The records that show how the facility is looked after and how defects are reported
- The surroundings, access and site history that a conversation about cover tends to reach
- Turning everything about cover itself into questions for your own insurer or broker
Audience
Who this checklist is for
- Owners preparing to speak to their own insurer or broker about a new facility
- Committee members assembling a description of a facility before that conversation
- Operators taking on the running of a facility somebody else built
- Volunteers gathering site information so that one consistent account is given
Timing
When to use it
- Writing down what stands on the site in the plain terms a broker will ask about
- Listing users, hirers and organisers and the basis on which each of them attends
- Assembling maintenance, defect and condition records before the conversation
- Preparing questions for your own insurer or broker rather than answering them yourself
- Recording what has changed at the facility since anybody last described it
Limits
When it is not sufficient
This is general planning preparation. These situations need a qualified professional, and often the relevant authority.
- Deciding what cover a facility needs or which arrangements are appropriate for it
- Interpreting the wording, conditions or exclusions of any policy document
- Determining whether an activity, a hirer or a piece of equipment is covered
- Establishing what supervision, checks or inspections a facility should have
The checklist
Work through the sections
Tick the boxes on paper or on screen — nothing is stored, so print the page if you want to keep your marks.
1.What actually stands on the site, described plainly
A description written from memory leaves out the container, the fencing and everything added one item at a time. Walk the site and write down what is really there.
Walk the whole site and list every structure on it, including the storage container, the shelter, spectator seating, the equipment store and anything left behind by a previous occupier.
Descriptions written at a desk leave out the things that arrived separately and were never added to any record of the facility.
Note which items are fixed in place and which are moved, folded away or taken off site outside the playing season, marking each one plainly.
Whether something is fixed or portable changes how it is described, and only somebody who has stood in front of it can say which it is.
Write down what any building, shelter or store appears to be made of in plain terms, and mark clearly where you are describing rather than stating something you know.
What a structure is built of and how it performs is for a suitably qualified professional to establish, not for an owner to state.
Note where the facility shares a wall, a roof, a fence or a boundary with another building or another owner, and record who owns each shared element.
Shared elements generate the most questions later and are easy to record accurately while you are standing beside them.
List what stays outside overnight, such as goals, nets, seating, bins and machinery, and note whether each item is secured to something or simply left standing.
Items left outside are described very differently from items locked away, and owners rarely think of them as part of the facility at all.
Write down everything added, altered or removed since the facility was handed over, noting roughly where in the season each change happened.
A description that has quietly stopped being accurate is worse than none, and later additions are usually what made it out of date.
2.Who uses the facility and the basis on which they attend
This conversation turns quickly to who is on the site and why. Record the categories honestly, including the people who attend with no agreement at all.
List every category of user and note for each one whether they attend under a booking, a membership, an invitation or simply because the gate is open.
The basis on which somebody attends is the distinction a broker works from, and it is rarely written down anywhere on a community site.
Note whether anybody uses the facility who has no agreement with you at all, including informal use between and after booked sessions.
Informal use is the part owners leave out, and it is the first thing asked about once gates and fencing are mentioned.
Record which sessions have an organiser present and which are unattended, keeping this as a factual record of the arrangement rather than a judgement about it.
What supervision an activity calls for is confirmed with the relevant governing body and a suitably qualified professional, never decided here.
Note which organisation is responsible for any young people attending, and ask that organisation what arrangements and checks they hold in their own name.
Arrangements for young people are the responsibility of the organising body and the relevant authority; nothing here sets or assesses them.
Ask your insurer or broker what they expect you to record about arrangements a hirer holds in their own name, and note what each hirer tells you.
What a hirer holds is theirs to state and yours to record; what it means for you is a question for your own broker.
List the occasional uses that differ from ordinary sessions, such as open events, fundraising activities, filming or a group visiting once.
One-off uses are agreed verbally and then forgotten, and they are exactly the events people later wish they had mentioned.
3.The records that show how the facility is looked after
Almost every question about upkeep is answered from paperwork. Assemble what exists beforehand, and note honestly where nothing exists at all.
Gather the handover pack, manuals and written instructions left by whoever built or supplied the facility, and note which items came with nothing at all.
The gaps in a handover pack are as useful to identify now as the contents, because they are what you will be asked for.
Note who carries out routine checks on the surface, the fencing, the equipment and the gates, and where the written record of those checks is kept.
Whether routine checks amount to an inspection, and what an inspection would involve, is for a suitably qualified professional and the relevant authority.
Keep a dated record of defects reported, what was done about each one and who did it, held with the facility papers rather than in messages on a phone.
A record that lives with the organisation survives a change of committee, which a thread on a personal phone does not.
Photograph the facility in its handed-over condition from fixed standing points, and keep those photographs with the date each one was taken.
A condition record made at opening becomes the reference everybody works from later, and it cannot be created retrospectively.
Note which pieces of equipment carry manufacturer instructions about use, checks or replacement, and record where those instructions are held.
What a manufacturer requires for a specific item is confirmed with that manufacturer or the supplier who provided it.
Write down which parts of the facility nobody has yet taken responsibility for, rather than leaving those gaps to be discovered when something goes wrong.
Unowned items are usually the boundary, the drainage and anything shared, and they are far easier to name now than to argue about later.
4.How the site sits when there is nobody on it
Unattended hours attract the most questions. Describe what is actually true rather than what was intended when the facility was designed.
Describe how the site is secured when nobody is there, including which gates are locked, what is only latched and where the boundary is simply open.
Owners describe the intended arrangement rather than the real one, and the difference between them is what somebody else will ask about.
Note where equipment is stored out of hours and whether the store is fixed to anything or standing loose on the ground.
How a store is held down is a plain observable fact that owners almost never think to record about their own site.
List everybody holding a key or entry code, including former committee members, coaches and contractors, and note why each one has it.
Key holding grows quietly and nobody is ever removed from the list, so the list usually has to be rebuilt from scratch.
Note whether any camera, alarm or recording equipment is in use at the site, and who administers it.
Recording images or personal information at a site is a matter to put to the relevant authority and a suitably qualified adviser before anything is switched on.
Record what has already happened at the site, such as damage, entry or items going missing, with dates and a note of what was reported to whom.
A dated history is much easier to assemble while people still remember it than to reconstruct once somebody asks for it formally.
Note whether the site is overlooked by houses, a road or neighbouring premises, and from where anything happening on it could be seen after dark.
Whether a site is visible from anywhere at all shapes several of the questions that follow and is quick to establish on foot.
5.The surroundings and the history of the ground itself
Questions about the setting arrive early and are hard to answer from memory. Record what is documented and mark clearly what is only remembered.
Note what adjoins the site on every side, including trees, watercourses, car parks, farmland and buildings in other ownership.
What is next door shapes a surprising amount of the conversation, and it is the sort of detail nobody thinks to write down.
Write down whether the ground has ever flooded, held water or moved, marking plainly which of that is recorded somewhere and which is local memory.
Any assessment of ground conditions, water or movement is for a suitably qualified professional, and nothing here establishes them.
Note how vehicles reach the site, where they park and whether they cross ground the facility does not control.
Parking and access frequently sit on land belonging to somebody else, which is worth establishing before anybody asks.
Note whether a public path, a right of way or a shared access crosses or borders the site.
What rights exist over land, and what they permit, is for a suitably qualified adviser to establish from the title documents.
List the trees and hedges close to the facility and note who owns and looks after each one.
Work to trees and hedges may be restricted and must be confirmed with the local authority and a qualified arboricultural professional.
Describe in plain terms how isolated the site is, including whether the nearest occupied building is within sight of it and whether anybody passes after dark.
Isolation is something an owner can describe honestly from experience, and it changes the shape of several later questions.
6.The agreements that already say something about this
Leases, funding awards and hire terms frequently mention responsibility and what must be held. Read what you already have before adding anything new.
Gather the lease, licence or asset transfer agreement for the site and note every clause that mentions responsibility for the facility.
What a lease or site agreement requires is for a suitably qualified adviser to interpret rather than for an owner or committee to read.
Check any grant or funding agreement for conditions about how the facility must be kept and what must be held while it remains in use.
Conditions attached to a grant are stated by the body that made the award, and reading them as an owner is no substitute for asking that body.
Read your current hire agreement and booking terms and note what they already say about responsibility and about the arrangements a hirer holds.
Booking terms are usually inherited from another organisation and say things nobody in the group has read recently.
Note any affiliation to a governing body and what that body asks affiliated facilities to hold or to record.
Whatever a governing body asks of an affiliated facility is established by contacting that body, never inferred from another club.
Gather any warranty or defects paperwork from the build, and note what each document says about upkeep while it remains in force.
Warranty conditions often depend on upkeep being carried out and recorded, and they belong in the same folder as everything else here.
Note which organisation is named as owner or operator in each document, and whether that name is still the correct one.
Names in old paperwork lag behind reorganisations, and the mismatch is easier to fix before anybody relies on the document.
7.What to take to your own insurer or broker
Everything about cover itself belongs to them. Arrive with one consistent description and a written list of what you cannot answer yourself.
Put the description, the user list, the upkeep records and the photographs into one set, and give exactly the same set to everybody you speak to.
One consistent set of information keeps different answers comparable and stops the account of the site changing between conversations.
Ask your insurer or broker what they need to be told about the facility before it opens, and write the answer down rather than relying on memory.
What they need is theirs to state, and having it in writing protects the organisation when the committee changes.
Ask what they expect to be told when the facility changes, such as new equipment, a new user group or a change in the hours it is used.
Changes accumulate quietly after opening, and knowing in advance what has to be reported is what keeps the description accurate.
Agree who in your organisation is the named contact for this conversation, so that answers do not vary depending on who happens to be asked.
Inconsistent answers from different committee members cause more difficulty than any single fact about the facility.
Ask what records they expect to be kept about upkeep and defects, and where you would need to be able to produce them from.
What records are expected, and what they are used for, is a matter for your own insurer or broker to state.
Write a short list of the questions you cannot answer yourself, marking against each whether it belongs with your broker, a qualified professional or the local authority.
Sorting questions by who owns them stops an owner quietly deciding matters they have no standing to decide.
Preparation
Documents and information to gather
Having these to hand usually makes the first conversation shorter and more useful.
- The handover pack, manuals and written instructions left by whoever supplied the facility
- Dated photographs of the facility and its surroundings in their handed-over condition
- The lease, licence or asset transfer agreement covering the site
- Current hire agreements and booking terms, including anything about responsibility
- The record of routine checks, reported defects and what was done about each one
- Grant or funding agreements and any warranty documents left from the build
Records
Decisions to record before work begins
Write these down in your own words, with the date, so everyone is working from the same version.
- Who is the named contact for anything to do with cover for this facility
- Which categories of user attend under an agreement and which attend without one
- Where the record of checks, defects and repairs is kept and who maintains it
- What will be reported to your insurer or broker when the facility changes
- Which parts of the facility nobody has yet accepted responsibility for
Professional review
Questions to discuss with qualified professionals
Bring these to the relevant qualified professional, supplier or authority. Requirements vary by project and location.
- What do you need to be told about this facility before it opens to anybody?
- What would you want recorded about hirers and the arrangements they hold themselves?
- Which changes at the facility should be reported to you, and by what route?
- What records of upkeep and defects would you expect an operator of this facility to keep?
- Which of my answers are descriptions rather than established facts, and does that matter?
- What would you want confirmed by a qualified professional rather than stated by me?
- Which of the topics I have raised should go to the local authority or a governing body instead?
Blind spots
Commonly overlooked items
- Equipment left outside overnight that nobody thinks of as part of the facility
- Informal use between booked sessions by people with no agreement at all
- Additions made after handover that were never added to any description of the site
- Key holders who stepped back from the group but never returned a key or a code
- Conditions already written into a lease, a funding award or a hire agreement
- One-off events agreed verbally and never mentioned to anybody afterwards
What this checklist does not do
- Nothing here states what cover a facility needs, what any policy means or whether anything is covered.
- Every question about cover, wording, conditions and exclusions belongs with your own insurer or broker.
- Descriptions of structures, ground and equipment here are owner observations, not statements a professional has confirmed.
- What supervision, checks or inspections an activity calls for is confirmed with a qualified professional and the relevant authority.
More preparation
Related checklists
Inspiration
Related Ideas Library pages
Design directions to explore once the preparation is done.
Go deeper
Related Build Design Hub guides
Explanatory planning guidance behind the decisions on this page.
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